Flip-Pal 100C - Troubleshooting; Customer Support; Limited Warranty

19
Troubleshooting
There are a few errors that may occur when using your scanner.
Error Message
When it Can
Occur
Meaning
Unable to show image
Review Mode
There is a file that is not a valid JPEG file. This can
occur with a JPEG file created or edited by a digital
camera or computer, or a stitched image.
No Readable Files
Review Mode
There are no scans on the SD memory card
Insert Card
Power On
When SD card is
missing
Insert the SD card into the scanner and power on.
Memory Card Unreadable
Power On, Review
Mode, Scanning
Memory card is unreadable. If it is defective, it will
need to be reformatted or replaced.
Memory Card Full
After pressing SCAN
Not enough room on the SD memory card to store the
scan. You will need to use a new SD memory card or
transfer scans to your computer then delete them from
the SD memory card.
Batteries Too Low to Scan
After pressing SCAN
Replace batteries
Self-Test Failure
Power On
Contact Customer Support
Calibration Failure
Power On
Contact Customer Support
Check Sum Failure
Power On
Contact Customer Support
Customer Support
Website: www.flip-pal.com
Email: support@flip-pal.com
Phone: 1-855-477-3547
Hours: 9 am-5 pm Mountain Time
Limited Warranty
Couragent, Inc. warrants its products to be free from defects in material and workmanship, under normal
non-commercial use for a period of one (1) year from the date of original retail purchase. Keep your
original sales receipt. This dated proof of purchase will ensure your warranty coverage.
This warranty does not apply to any defects caused by negligence, misuse, accidents, acts of nature, or
unauthorized modification or attempted repair. Cosmetic damage to case parts or to other parts that
does not affect product function is not covered.
The Flip-Pal
®
mobile scanner is a sensitive optical device, similar to a digital camera. Damage caused by
dropping or other abuse of this device is not covered by this warranty.
Couragent, Inc. will repair, replace or, at its option, refund the purchase price of a defective product
during the warranty period. Contact Customer Support at 855.477.3547 for service authorization. Please
have ready the product receipt, product serial number (located on bottom of scanner), and a description
of the problem (error message or physical defect). Replacement products may be new or factory
refurbished items of the same or comparable value.
Warranty coverage is only available from within the country where the products were originally
purchased. You may be required to ship products, at your expense, to the authorized warranty service
center for the country where the products were purchased.