FLIR PTU-5 - Mechanical; Power; Networking

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C-1

D - Troubleshooting

This appendix presents common mechanical, power, and networking challenges and resolutions, and

also provides information about contacting FLIR Technical Support.

D.1 - Mechanical

After powering on, the PTU stops moving with a grinding noise.

• If you have a payload attached:

- The payload may be too heavy. Try moving the payload closer to the center of rotation of the

affected axis and/or reducing the payload weight.

- The movement settings may be too aggressive. Reduce the upper speed limit and/or accelera-

tion.

• If you do not have a payload attached, contact FLIR Technical Support.

D.2 - Power

The PTU-5 reset movements are different than other PTU models.

This is normal behavior; the PTO does not return to 0,0.

D.3 - Networking

Unable to determine the PTU IP address to access the onboard Web page.

• If you are running Windows, use the PTU Finder tool included on the CD that shipped with your PTU.

• If you are not running Windows, attach a serial device to the PTU host port and then issue the NI

command to query the IP address of the PTU.

PTU-E46 Web page controls are sluggish.

• Adjust the speeds and/or step size by clicking the Set Arrow Step Size or Set Arrow Speed headers in

the PTU Control Web page, as described in the Pan-Tilt E Series Command Reference Manual.

• Try closing other programs on your computer to free up resources.