Copyright 2017, FLIR Commercial Systems, Inc.
Chapter 1: Introduction
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1.8 - Related Documentation
The following additional documentation is available for your PTU:
• PTU Configuration Guide: options and accessories ordering guide for your specific PTU model
• PTU Product Datasheet: product specifications for your specific PTU model
• Pan-Tilt E Series Command Reference Manual: command instructions
1.9 - Additional Resources
FLIR Systems, Inc. also maintains a technical support Web site with additional resources for customers in
the Support section at www.FLIR.com/MCS. Resources include electronic copies of user manuals,
firmware downloads, 3D CAD models, technical notes, and other information.
1.10 - Technical Support
FLIR Systems, Inc. provides a range of technical support options:
• Email: MCS-Support@flir.com
• Web: www.FLIR.com/MCS
• Phone: (888)747-3547
The preferred method of contacting Technical Support is via email, which helps ensure proper
dispatching and tracking to address your questions promptly.
When contacting Technical Support, please provide the following information:
• PTU model and configuration
• Payload (Please include photos, if possible.)
• Parameter settings
• Description of issue/symptoms
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