Terms and Conditions of Sale
E-mail: info@flowmaxtechnologies.com
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Warranty: Warranty period is twelve (12) months from date of purchase. Warranty includes parts and labour (check with
FLOWMAX Technologies Inc. for labour allowance rates). An extended twelve (12) month warranty is available, where
applicable on parts; please consult FLOWMAX Technologies Inc. Cost of returning the goods to FLOWMAX
Technologies Inc. is by others. All warranty parts are to be prepaid by the customer. No warranty will be in effect until
the equipment is paid for in full. Warranty on all equipment sold to customer may be suspended, at FLOWMAX
Technologies Inc.’s discretion, until the customer’s account is in good standing. Warranty covers defective components
only. Normal wear and abuse is not covered. The customer’s account will be credited only after the defective part has
been examined by FLOWMAX Technologies Inc. or the vendor and determined to be defective.
All Energy Star approved models have 5 year warranty on parts
FIRST YEAR
Limited Warranty for Condensing Water Heater
(All Residential Water Heaters)
(Includes Space Heating Domestic Water ‘Combo’ Heating Applications)
FLOWMAX warrants that its combo water heaters are free from defects in materials and workmanship for one (1) year
from the date of installation. If any parts are found to be defective in manufacture, FLOWMAX will provide replacement
of such defective parts.
SECOND THROUGH THE TENTH YEAR
Limited Warranty for Primary Heat Exchangers on all Energy Star approved models
(Residential Water Heaters)
(Space Heating Applications Only)
FLOWMAX warrants that the stainless steel tube (primary) heat exchanger of its residential condensing gas water
heater is free from defects in material and workmanship from the date of installation for the second through the tenth
year to the original purchaser only. If during such time period, any part of the stainless steel tube heat exchanger is
found to be defective, FLOWMAX will provide replacement for the original heat exchanger.
SPECIAL FIVE YEAR WARRANTY
Limited Warranty for Flat Plate Heat Exchangers
(Domestic Hot Water Heat Exchangers-Residential Use Only)
FLOWMAX warrants that the stainless steel, flat plate heat exchanger (used for the production of domestic hot water)
is free from defects in material and workmanship for five (5) years from the date of installation. Any coagulation or
blockage of the normal water flow through the heat exchanger, due to trapped sediment, heavy calcification, lime
deposits minerals and or other waterborne build-up in the plate heat exchanger, or corrosion due to chemical anti-
freeze additive is not considered defects in workmanship and therefore any malfunction or damage to other parts or
components resulting from these build-ups in the plate heat exchanger is not covered under the terms of this warranty.
Limitations on Liability This Warranty Does Not Cover
1. Installations by other than licensed plumber, gas installer or heating contractor.
2. Installations of equipment for other purposes than those intended by the instructions supplied with this equipment.
3. Installations of equipment for purposes other than residential space heating and domestic hot water production.
4. Any product which is improperly installed or moved from its original place of installation.
5. Any product which has been repaired or replaced with other than FLOWMAX factory parts.
6. Any product modified in any way, misused or damaged or which has been used contrary to warrantor’s written
instructions.
7. Introduction of liquids other than potable water or potable water/glycol mixtures into this product.
8. Any damage to the product caused by failure to maintain the unit properly, improper voltage, improper gas
pressure, improper water pressure, flood, freezing, electrical surges, fire, lightning, or Acts of God.
9. Nicks, scratches or discoloration of decorative finishes.
10. Installation, plumbing, gas piping and wiring not integral to the product.
11. Any FLOWMAX product installed in an improper environment (e.g. Corrosive, dusty, and or chemically
contaminated).
12. Condensate damage due to improperly installed or lack of a condensate trap (drain).
13. Damages due to accidents, abuse, misuse, improper installations, misapplication or incorrect sizing and lack of
regular recommended maintenance.
14. The water heater is installed outdoors.
15. Failures resulting in the FLOWMAX unit not being properly maintained as per the recommended maintenance.
16. Failures not reported to FLOWMAX Technologies Inc. within the time period specified above.
17. Products damaged in shipment or storage or otherwise without fault of FLOWMAX Technologies Inc.
18. The water heater has not been installed in accordance with all applicable local plumbing and/or building code
and/or regulations or in their absence with the latest edition of the natural gas and propane installation code
and/or the National Electrical Code or Canadian Electrical code.
19. This warranty does not cover any expenses related to the removal or re-installation process. The homeowner will
be responsible for the cost of removing and re-installing the alleged defective part or its replacement and all labor
and material connected therewith, and transportation to and from FLOWMAX.
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