FLYelectronics MotoMonitor - Service and Complaint Procedure

Pixel defects, that are within the scope of industry standards, are also not covered by FL Yelectronics
warranty.
This warranty becomes invalid in case MotoMonitor has been opened, modified or repaired by third party
outside manufacturer. FLYelectronics is the only authorized party to interfere in the product's setting
and inside.
1.2 SERVICE
For the complaint to be handled correctly by our customer support, buyer should make sure below
conditions are met:
 fill a complaint order, including: product name, serial number, purchase date, warranty card
number, detailed description of the issue including additional information about the source of the
problem (if known). Order form can be found on our webpage www.flyelectronics.eu or in our
office.
 deliver original invoice,
 deliver the product with above mentioned documents to the manufacturer. Correct address can be
found on www.flyelectronics.eu in Contact section, labeled as Shipping Address,
Any defect should be immediately raised with manufacturer. The delay between noticing a defect and
informing FLYelectronics should not be longer than 14 days.
Once a buyer notices an issue with the product he purchased, he shall immediately stop using it.
Otherwise, the warranty can be lost.
Any cost and risk of correct shipping the product to manufacturer shall be borne by the purchaser of the
product. If the problem is confirmed, the device shall be amended/replaced immediately and sent back to
the buyer. Cost of sending amended/replaced device back to the purchaser is borne by manufacturer.
If the complaint is invalid, the device is sent back to the buyer at his cost.
Products sent to the manufacturer without prior notification and confirmation will not be accepted. They
can be accepted exceptionally with a restriction, that the service procedure should not commence, until
adequate documentation is provided.
Product that is subject of a complaint should be packed and secured properly for the transport. The buyer
bears all the risk of any damage in the transport process. Manufacturer does not agree to bear
responsibility for damages during transport.
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