Fuji Xerox DocuCentre-V C7785 Administrator's Guide

15 Problem Solving
438
Problem Solving
15
Unable to print, or
unable to copy.
Is a message displayed on the
touch screen?
Follow the instructions displayed to resolve
the problem.
Is the memory capacity
insufficient?
Perform one of the following:

Set [Image Quality] to [Standard] in the
print driver, or try printing again by setting
[Print Page Mode] to [On].

Set the status of the unused ports to
[Disabled].
Is the print mode [Off-line]? Press the <Machine Status> button to check
the [Print Mode] on the [Machine Status]
screen. If [Print Mode] is set to [Off-line],
select [On-line].
Is the power cord
disconnected from the
machine?
Switch the main power and power off, and
then firmly plug the power cord into the
connector of the machine and power outlet.
Then switch the main power and power on.
Refer to "2 Product Overview" > "Power Source" in the
User Guide.
Is the power breaker switch
on the side of Tray 6 (HCF B1-
S) turned off?
Turn on the power breaker switch.
Refer to "2 Product Overview" in the User Guide.
The <Data>
indicator does not
light even though
you instructed the
machine to print.
Is the interface cable
connected?
Check the interface cable connection.
Refer to "Interface Cables" (P.21).
Is the computer's
environment correctly set?
Check the computer environment such as
print driver settings.
Is the required port status set
to [Enabled]?
Check the status of the port to use, and then
set the port status to [Enabled].
Refer to "Port Settings" (P.201).
Paper is not fed
from Tray 5.
Is the specified size paper
loaded in the tray?
Follow the instructions displayed to load
paper of correct size, and then try again.
Refer to "Loading Paper in Tray 5 (Bypass)" (P.51).
A document is not
printed although
you sent a print
job for Tray 6
(HCF2 (2000
sheets)), (HCF B1-
S).
Is the specified size paper
loaded in the tray?
Follow the instructions displayed to load
paper of the correct size, and then try again.
Refer to "Loading Paper in Tray 6 (HCF2 (2000 sheets))"
(P.52) or "Loading Paper in Tray 6 (HCF B1-S)" (P.55).
Paper is not fed
from Tray 6 (HCF
B1-S).
Are the weight switch buttons
set to the weight of the
paper?
For paper exceeding 256 gsm, set the weight
switch buttons to [257-300 gsm].
Refer to "About Weight Switch Buttons" (P.66).
Tray 6 (HCF B1-S)
cannot be
selected on the
control panel.
Is the power breaker switch
on the side of Tray 6 (HCF B1-
S) turned off?
Turn on the power breaker switch.
Refer to "2 Product Overview" in the User Guide.
Unsatisfactory
print quality.
A probable cause is an image
defect.
Resolve the problem by referring to "Image
Quality Trouble".
Refer to "Image Quality Trouble" (P.442).
Symptom Cause Remedy

Fuji Xerox DocuCentre-V C7785 Specifications

General

Brand	Fuji Xerox
Model	DocuCentre-V C7785
Category	All in One Printer
Language	English