Troubleshooting and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserte d incorrectly.
► Make sure you have inserted your
SmartCard into the SmartCard reader with
the chip facing upwards.
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten ► If you are working in a n
etwork, c ontact your
system administrat
or, who can unlock your
notebook with a Supe
rvisor PIN.
User and/or supervisor password forgotten
Userpassword:Supervisorpassword:
Cause
Troubleshooting
Forgotten password
► If you have forgotten your user password,
enter the supervisor password or contact
your system administrator.
► If the s upervisor password is also no longer
available, please contact our Hotline/Help
Desk. You must provide proof of ownership
for the notebook. The helpdesk will then
refer you to our service partner, who will
unlock your notebook (for a charge).
SmartCard lost
Cause
Troubleshooting
SmartCard lost ► If you are working in a netw ork, contact y our
system administrator, who can b oot up your
notebook with a Supervisor SmartCard.
Acoustic warnings
Acousticerror messagesErrors
Cause
Troubleshooting
Abeeps
ounds every few secon ds.
The ba
ttery is almost flat.
► Charge
the batte ry.
76 Fujitsu
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