10.2.2. Warranty claims
Upon notication, Gamma Vacuum will investigate warranty claims. To
initiate a warranty claim, please contact Gamma Vacuum or a representative
of Gamma Vacuum directly. To assist in this evaluation, please provide the
following information in as much detail as possible:
▪ Part number
▪ Serial number
▪ Detailed description of the vacuum system hardware
▪ Detailed description of the vacuum system process (gas species
introduced, ultimate pressure, operational pressure)
▪ Detailed reason for the warranty claim
To expedite this process, please forward this information to
service@gammavacuum.com.
10.3. Returning material
10.3.1. Return procedure
In the event a product requires service, exchange, or return, a Return
Material Authorization (RMA) number must be obtained from Gamma
Vacuum prior to shipment.
RMA numbers can be obtained by calling Gamma Vacuum tollfree. The RMA
process will be expedited if any of the following information can be
provided:
▪ Original purchase order number
▪ Gamma vacuum sales order number
▪ Product order number and product description
▪ Product serial number
All products received for repair or replacement shall be prepaid. Items not
labelled with an RMA number will be accepted; however substantial delay in
processing may result. A standard restocking fee may apply.
NOTE:
Prior to issuance of an RMA, the required documents must be submitted to Gamma
Vacuum.
10.3.2. Required documentation
During a lifetime of system operation, it is possible that certain
contaminants, some of which could be hazardous, may be introduced into
the vacuum system, thus contaminating the components. Please complete
the form on the next page to identify any known hazardous substances that
have been introduced into the vacuum system.
This will enable us to evaluate your equipment and determine if we have the
facilities to make the repair without risk to employee health and safety.
Return, repairs, or credit will not be authorized until this form has been
signed and returned.
04/2021 - ©Gamma
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900026_F - Warranty and service
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