CHAPTER 7: Troubleshooting
114
www.gateway.com
Help &
Support
For more information
about modem
troubleshooting, click
Start, then click Help
and Support. Type the
phrase modem
troubleshooting in
the Search box, then
click the arrow.
5 Click the Diagnostic tab, then click
Query Modem. If information
about the modem appears, the
modem passed diagnostics. If no
modem information is available, a
white screen appears with no data,
or if you get an error such as port
already open or the modem has
failed to respond, the modem did
not pass diagnostics.
The modem is noisy when it dials and
connects
When your modem tries to connect to another
modem, it begins handshaking. Handshaking is
a digital “getting acquainted” conversation
between the two modems that establishes
connection speeds and communication
protocols. You may hear unusual handshaking
sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn
down the modem volume.
To turn down the modem volume:
1 Click Start, then click Control
Panel. The Control Panel window
opens. If your Control Panel is in
Category View, click Printers and
Other Hardware.
2 Click/Double-click the Phone and
Modem Options icon, then click
the Modems tab.
3 Click the modem you want to
adjust, then click Properties.
4 Click the Modem tab, then adjust
the Speaker volume control.
5 Click OK twice to close the Phone
and Modem Options dialog box.
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