CHAPTER 7: Troubleshooting
124
www.gateway.com
Sound
You are not getting sound from the speakers
■ Make sure that the speakers are turned on.
■ Make sure that the volume controls are
turned up. For more information, see
“Adjusting the volume” on page 23.
■ Make sure that mute controls are turned
off. For more information, see “Adjusting
the volume” on page 23.
Help &
Support
For more information
about sound
troubleshooting, click
Start, then click Help
and Support. Type the
phrase sound
troubleshooter in
the Search box, then
click the arrow.
■ If you are using external speakers, see the
speaker setup poster to check your speaker
connections.
■ Make sure that the universal jacks are
configured correctly. For more information,
see “Configuring the audio jacks” on
page 26.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your
computer, follow these recommendations
before contacting Gateway Customer Care:
■ Make sure that your computer is
connected correctly to a grounded
AC outlet that is supplying power. If you
use a surge protector, make sure that it is
turned on.
■ If a peripheral device, such as a keyboard
or mouse, does not appear to work, make
sure that all cables are plugged in securely.
8511781.book Page 124 Tuesday, October 10, 2006 4:41 PM
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