CHAPTER 7: Troubleshooting
100
Internet
See also “Modem (dial-up)” on page 106.
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. See your hardware reference
or setup poster to make sure that the connections have
been made correctly.
- OR -
If you are using a cable or DSL modem, make sure
that the modem cable is plugged into the Ethernet
network jack and not the modem jack. See your
hardware reference or setup poster to make sure
that the connections have been made correctly.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
• Make sure that you do not have a problem with your
modem. For more information, “Modem (dial-up)” on
page 106.
You see an “Unable to locate host” message and are unable
to browse the Internet
• This problem can occur when you have typed a URL
(Web address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
• Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type
troubleshooting connections in the Search Help box, then
press E
NTER.
8511858.book Page 100 Monday, December 18, 2006 10:51 AM
To Next Page
Loading...
Need help?
General
