CHAPTER 7: Troubleshooting
114
Recovering your system
Most computer problems can be solved by following the
information in “Troubleshooting” on page 95 or in the
technical support pages at www.
gateway.com.
Problem-solving may also involve re-installing some or all of
the computer’s software (also called recovering or restoring
your system). Gateway provides everything you need to
recover your system under most conditions.
• To recover software and device drivers that were
pre-installed at the factory, see “Recovering
pre-installed software and drivers” on page 115.
• To return your system to a previous condition when it
was working correctly, see “Using Microsoft System
Restore” on page 121.
• To completely recover your system to its factory
condition, see “Recovering your system to its factory
condition” on page 124.
If you upgrade or exchange your hard drive, or if your hard
drive is completely erased or corrupted, your only option for
system recovery may be to reinstall Windows from the
Windows DVD, then recover your pre-installed software and
device drivers using recovery discs that you created. (Your
computer must have a recordable disc drive to use these
options.)
• To re-install Windows using the Windows DVD, see
“Recovering your system using the Windows DVD” on
page 125.
• To re-install your pre-installed software and device
drivers using recovery discs, see “Recovering
pre-installed software and drivers using recovery discs”
on page 119.
Help
For more information about sound troubleshooting, click Start, then click
Help and Support. Type sound troubleshooter in the Search Help box,
then press E
NTER.
Caution
To prepare your computer for additional system recovery options, you
should create a set of software and driver recovery discs as soon as possible.
For instructions, see “Preparing for software and device driver recovery” on
page 115.
8511858.book Page 114 Monday, December 18, 2006 10:51 AM
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