Chapter 4: Testing and troubleshooting
Concord 4 Installation Manual 99
Audio verification module communication
Test the audio verification module (AVM) from offsite and the central station to verify
that it works properly.
You will need a helper and DTMF phone at an offsite location to perform this test.
When testing the AVM from offsite you must follow these guidelines:
• Set the remote access feature to on (default).
• Set the audio verify feature to on.
• Set the system to a nonalarm state.
• Set the optional ring/hang/ring feature (default) to work with steps 1 and 2 below.
Otherwise wait for 12 rings and the panel will pick up automatically.
To test the module from offsite:
1. The offsite helper calls the panel, lets the phone ring twice, and hangs up.
2. The helper must call the panel again in 10 to 40 seconds. The panel answers
System hello. This works if you have a phone interface voice module (part #60-
777-01) installed.
3. The helper dials the following on the phone, #, 1234, #, 8 (AVM access CODE), 5.
4. The helper should now be able to hear you through the AVM.
5. Walk through the vicinity of the AVM while speaking at a normal conversation
level.
6. Tell the helper to dial a 1 and speak to you. To return to listen mode, the helper
dials a 3.
7. When testing is complete, have the helper dial 99 and hang up.
To test the module with the central station:
1. Inform the central station that you will be sending an alarm and testing an AVM.
2. Give them the programming selections you made for the panel.
3. Use a panic button to initiate an auxiliary alarm.
4. The central station operator waits for the alarm to be reported and initiates an
audio session.
5. Walk through the vicinity of the AVM while speaking at a normal conversation
level.
6. Have the operator speak to you.
7. When testing is complete, the operator will end the session.
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