GE H45601VG - Initiating a Request for Service (RFS)

D
IRECTION 5813707-100, REVISION 2 HAWAII™ SERVICE MANUAL
Chapter 5 - Venue Go™Components and Function (Theory) 5-25
PRELIMINARY
5-14-3 Initiating a Request for Service (RFS)
To initiate an RFS,
1) Position the Windows pointer on top of the GE InSite ExC icon at the bottom of the display.
2) Tap and hold Contact GE. This opens of the RFS screen which sends a service dispatch directly to
GE Service after you fill in the following information:
• Items with a red asterisk
• Problem type
• Problem area
• Problem description
•Send
3) After you have completed filling in all of this information, press Send to initiate the Request for
Service.
Figure 5-10 Request for Service Contact Information
After you press Send, the following pop-up appears:
Figure 5-11 Request for Service Confirmation
All requests for service are listed on the Queue for your review.