Gigaset C2 - Service (Customer Care)

152
Appendix
S1_SL1 / englisch / A31008-X150-B103-1-7619 / appendix.fm / 02.10.2003
Service (Customer Care)
You have access to straightforward support concerning with technical aspects of your
device and how to operate it through our Online Support on the Internet:
or you can refer to the section "Questions and Answers" on page 150.
If you have any trouble with the equipment, please contact the Siemens telephone
service:
The Siemens Service is only available to deal with device faults only. Your specialist
dealer will be able to help you with any questions about operating your device.
Please address any questions about the DSL or cable connection to your network
provider.
… another telephone on the
So bus does not ring?
The same MSN was assigned to
the telephones. One of the tele-
phones also has internal call for-
warding activated.
Deactivate internal call for-
warding or set external
call forwarding (page 115).
… the caller hears the phone
ringing although the MSN is
busy?
The MSN was saved in devices
also used on the ISDN connec-
tion.
The phone number which is
supposed to be used for call
protection during a call should
be deleted from the list of
phone numbers for each indi-
vidual additional device.
… the handset does not
receive an SMS as a text mes-
sage?
You are not registered with both
SMS centres.
Register with SMS centres
(page 57).
What has happened
when …
Possible cause Possible solution
www.my-siemens.com/customercare
United Kingdom 0 87 05 33 44 11
Ireland 18 50 77 72 77