35
System Troubleshooting
If you follow these recommended actions but the problem persists,
please call GlucoRx Customer Care:
Error Messages
MESSAGE WHAT IT MEANS WHAT TO DO
E-b
The batteries are too
low.
Replace the batteries
immediately.
E-U
A used test strip is
inserted.
Repeat with a new test strip.
E-2
The strip/ code chip is
expired.
Make sure the date you set
on your meter is correct and
check the expiry date shown
on the packaging. If the
problem persists, repeat with
a new code chip.
E-t
Ambient temperature
is above or below
system operation
range.
Repeat the test after the
meter and test strip are within
the operation temperature
range.
E-0
E-A
E-E
E-C
Problem with the
meter.
Repeat the test with a new
test strip. If your meter still
does not work, please contact
GlucoRx Customer Care for
assistance.
E-F
Test strip is removed
while counting down,
or insufficient blood
volume.
Review the instructions and
repeat test with a new strip. If
the problem persists, please
contact GlucoRx Customer
Care for help.
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