37
Troubleshooting
1. If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE WHAT TO DO
Batteries exhausted. Replace the batteries.
Test strip inserted upside
down or incompletely.
Insert the test strip with contact bars
end first and facing up.
Defective meter or test strips.
Please contact GlucoRx Customer
Care.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE WHAT TO DO
Insufficient blood sample.
Repeat the test using a new test strip
with larger volume of blood sample.
Defective test strip. Repeat the test with a new strip.
Sample applied after
automatic switch-off (1
minute after last user action).
Repeat the test with a new strip.
Apply sample only when flashing ”
”
appears on the display.
Defective meter.
Please contact GlucoRx Customer
Care.
3. If the control solution test result is out of range:
POSSIBLE CAUSE WHAT TO DO
Error in performing the test.
Read instructions thoroughly and
repeat the test again.
Control solution vial was
poorly shaken.
Shake the control solution thoroughly
and repeat the test again.
Expired or contaminated
control solution.
Check the expiry date of the control
solution.
Control solution that is too
warm or too cold.
Control solution, meter and test strips
should all be at room temperature 20°C
to 25°C (68°F to 77°F) before testing.
Defective test strip. Repeat the test with a new strip.
Meter malfunction.
Please contact GlucoRx Customer
Care.
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