Godex RT700i SERIES User Manual

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6 Maintenance and Adjustment
6.2 Troubleshooting
058
**** If any problems occur that are not described here, please contact your dealer.
Problem Solution
The printer is switched on but the LED
does not light up.
♦ Check the power supply.
Please see the Section 2.4
The LED lights up red and printing is
interrupted.
♦ Check the software settings (driver settings) or command codes.
♦ Look for the error alert in the table in Section 3.5. Error Alerts.
♦ Check whether the print mechanism is closed correctly.
Please see the Section 3.5
The label stock passes through the printer
but no image is printed.
♦ Please make sure that the label stock is loaded the right way up
and that it is suitable material.
♦ Choose the correct printer driver.
♦ Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
♦ Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
Please see the Section 6.1
There is no printed image on some parts
of the label.
♦ Check whether any label material or ribbon is stuck to the thermal
print head.
♦ Check for errors in the application software.
♦ Check whether the starting position has been set incorrectly.
♦ Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred.
♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the thermal print
head will carry out a complete print job.
♦ Check the quality of the print medium.
The printed image is positioned
incorrectly.
♦ Check whether there is paper or dust covering the sensor.
♦ Check whether the label stock is suitable. Contact your supplier.
♦ Check the paper guide settings.
A label is missed out during printing.
♦ Check the label height setting.
♦ Check whether there is dust covering the sensor.
♦ Run the auto-detection function.
Please see the Section 3.4
The printed image is blurred.
♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.
Please see the Section 6.1
The cutter does not cut off the labels in a
straight line.
♦ Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
♦ Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not
fed through or cut off incorrectly.
♦ Check whether the cutter has been correctly installed.
♦ Check whether the paper guides are functioning correctly.
The label dispenser is not functioning
normally.
♦ Check whether there is dust on the label dispenser.
♦ Check whether the label stock is positioned correctly.

Godex RT700i SERIES Specifications

General

Print Method	Thermal Transfer / Direct Thermal
Max Print Width	4.09" (104 mm)
Print Resolution	203 dpi
Print Speed	7 IPS (177.8 mm/s)
Max Print Length	1727 mm (68")
Memory	8 MB Flash, 16 MB SDRAM
Interface	USB 2.0, Serial RS-232, Ethernet
Processor	32-bit RISC CPU
Sensors	Gap transmissive sensor, Black mark reflective sensor
Power	AC 100-240V, 50/60Hz
Label Width	10 - 110 mm
Label Thickness	0.06 - 0.25 mm (2.36 - 9.84 mil)
Roll Outer Diameter	127 mm (5")
Core Diameter	25.4 mm (1")
Dimensions	285 mm (W) x 171 mm (H) x 226 mm (D)
Weight	5.5 lbs (2.5 Kg)
Operating Temperature	41°F to 104°F (5°C to 40°C)
Storage Temperature	-4°F to 122°F (-20°C to 50°C)
Operating Humidity	30% - 85% non-condensing
Certifications	CE, FCC, RoHS