Warranty
82
16 Warranty
The Spira Wood Pellet Boiler
Warranty
Dear Customer,
You are now the proud owner of a
Grant Spira Wood Pellet Boiler from
Grant Engineering (UK) Ltd, which has
been designed to give years of reliable,
trouble free operation.
Grant Engineering (UK) Ltd. guarantees
the manufacture of the boiler including
all electrical and mechanical
components for a period of twelve
months from the date installation,
unless the installation was more than
six months from the date of purchase,
in which case the warranty period will
commence six months from the date of
purchase, provided the boiler is
installed in full accordance with the
installation instructions provided.
This will be extended to a period of two
years if the boiler is registered with
Grant UK within thirty days of
installation and it is serviced at twelve
month intervals. See Main Terms and
Conditions below.
IMPORTANT
Please register your Grant Spira Wood
Pellet boiler with Grant UK within thirty
days of installation. To do so visit
www.grantuk.com and follow the links
to the ‘Householder Zone’, where you
can register your boiler for a further one
year warranty (giving two years from
the date of purchase). This does not
affect your statutory rights*.
Breakdown during the
Manufacturer’s Warranty
If your Grant boiler should fail within the
warranty period, you must contact
Grant Engineering (UK) Ltd, who will
arrange for the repair under the terms
of their warranty, providing that the
boiler has been correctly installed,
commissioned and serviced (if the
appliance has been installed for more
than twelve months) by a competent
person and the fault is not due to
tampering, running out of fuel, the use
of unapproved wood pellets,
contamination, system water
contamination, misuse, or the failure of
any external components not supplied
by Grant UK (e.g. motorised valve,
etc.). This extended two year warranty
only applies if the boiler is registered
with Grant UK within thirty days of
installation.
In the first Instance:
Contact your installer or commissioning
engineer to ensure that the fault does
not lie with the system or any other
components, or any incorrect setting of
the system controls that falls outside
the manufacturer’s warranty otherwise a
service charge could result.
If a fault covered by the manufacturer’s
warranty is found:
Ask your installer to contact Grant
Engineering (UK) Ltd Service
Department on 01380 736920 who will
arrange for a qualified service engineer
to attend to the fault.
Free of Charge Repairs:
During the first two years no charge for
parts or labour will be made provided
that the boiler has been installed and
commissioned correctly in accordance
with the manufacturer’s instructions, it
was registered with Grant UK within
thirty days of installation and, for boilers
over twelve months old, details of
annual maintenance is available.
The following documents must be
made available to Grant UK on request:
• Proof of purchase
• Grant Commissioning report form
• Service documents
Chargeable Repairs:
A charge may be made (if necessary
following testing of parts at Grant UK) if
the cause of the breakdown is due to
any faults caused by the plumbing or
heating system, e.g. contamination of
parts due to system contamination,
sludge, scale, debris or trapped air. See
Extent of Manufacturer’s Warranty
below.
Extent of Manufacturer’s Warranty:
The Manufacturer’s Warranty does not
cover the following:
• If the boiler has been installed over
two years.
• If the boiler has not been
commissioned, or serviced by a
competent person in accordance
with the installation and servicing
manual.
• Faults due to tampering,
unauthorised adjustment, neglect,
misuse or operating the boiler
contrary to the manufacturer’s User
Instructions.
• Damage due to external causes
such as bad weather conditions
(flood, storms, lightening, frost,
snow, ice), fire, explosion, accident
or theft.
• Faults due to incorrectly sized
expansion vessel(s) or incorrect
vessel charge pressure.
• Faults caused by external electrics
and external components.
• Problems caused by lack of pellets,
the use of unapproved pellets or
faults with the pellet storage and
supply system (if not supplied by
Grant UK).
• Removing any pellet store or
hopper contamination or blockages
in the pellet augers, pellet hopper or
bulk pellet store.
• Problems due to the flue system
being incorrectly fitted or not
installed to meet installation
requirements.
• Boiler servicing, de-scaling or
flushing.
• Cleaning condensate
traps/pipework or thawing frozen
condensate pipework.
• Electrival cables and plugs, heating
system controls not supplied by
Grant UK.
• Heating system components, such
as radiators, pipes, fittings, pumps
and valves not supplied by Grant
UK.
• Consumable items including, but
not limited to, gaskets, seals, etc.
Remember - before you contact
Grant:
Ensure the boiler has been
commissioned and serviced by a
competent persion in accordance with
the Installation and servicing manual.
Ensure there is an adequate quantity of
the approved type of pellets in the
hopper (and bulk store if fitted) to
supply the burner.
Ensure the problem is not being caused
by the heating system or its controls.
Consult the User Instructions supplied
with the boiler for guidance.
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