Warranty
83
NOTE
Do not wait until your wood pellet
supply runs out before you order some
more.
Dust in the bottom of the pellet store or
hopper may prevent the supply of
pellets to the burner. It is important that
this is checked for and, if dust is
present, removed on an annual service
to prevent nuisance stoppage of the
boiler.
Terms of Manufacturer’s Guarantee
1. The Company shall mean Grant
Engineering (UK) Limited.
2. The boiler is guaranteed for two
years from the date of purchase
providing that after twelve months
the annual service has been
completed and the boiler registered
with the Company within thirty days
of the installation date. Any work
undertaken must be authorised by
the Company and carried out by an
approved service agent.
3. The shell (heat exchanger) of the
pellet boiler supplied by the
Company is covered by a five year
parts only guarantee from the date
of purchase subject to correct
operation of the boiler. Proof of
annual maintenance must be
provided.
4. This guarantee does not cover
breakdowns caused by incorrect
installation, neglect, misuse,
accident or failure to operate the
boiler in accordance with the
manufacturer’s instructions.
5. The boiler is registered with the
Company within thirty days of
installation. Failure to do so does
not affect your statutory rights.
6. This guarantee is not transferable
unless sanctioned by the Company.
7. The Company will endeavour to
provide prompt service in the
unlikely event of a problem
occurring, but cannot be held
responsible for any consequences
of delay however caused.
8. This guarantee applies to Grant
boilers installed on the UK
mainland, Isle of Man and Channel
Islands only. Provision of in-warranty
cover elsewhere in the UK is
subject to agreement with the
Company.
9. All claims under this guarantee
must be made to the Company
prior to any work being undertaken.
Invoices for call out/repair work by
any third party will not be accepted
unless previously authorised by the
Company.
10. Proof of purchase and date of
installation, commissioning and
service documents must be
provided on request.
11. If a replacement boiler is supplied
under the warranty (due to a
manufacturing fault) the product
warranty continues from the
installation date of the original boiler,
and not from the installation date of
the replacement.
Hard Water Advice
If you live in a hard water area,
protection against scaling of the wash
system manifold in your boiler must be
provided. You should fit an appropriate
scale inhibitor or water softener as any
breakdown caused by water scaling is
not covered by either the manufacturer’s
warranty. Ask your installer for advice.
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