CS500/IS200 6 – 1
6. TROUBLESHOOTING PROCEDURES
6. TROUBLESHOOTING PROCEDURES
If the scanner seems to be operating abnormally, perform the troubleshooting procedures
described in this chapter before requesting a service call.
6.1 The scanner is turned on but doesn’t operate at all
Cause Remedy
The power cord has come loose. Firmly connect both plugs of the power cord.
The scanner is connected to an electrical
socket that does not provide the rated Use only the rated supply voltage.
supply voltage.
The electrical socket is not supplying
a supply voltage.
Check the power supply.
6.2
The scanner operates improperly after connection to the computer
Cause Remedy
Is the scanner properly grounded? Make sure that the scanner is grounded.
Is the USB or IEEE 1394 cable between Determine whether the cable connector has
the computer and the scanner working any problems (e.g., a pin is broken or bent)
properly? and ensure that the cable is inserted firmly into
position.
Is the USB cable compliant with the Ensure that you use a USB 2.0-compliant
USB 2.0 interface that you are running? USB cable.
Is an add-on USB card being used? USB 1.1 cards are not supported. Correct
operation is not guaranteed when the scanner
is connected to a USB port that is not the
standard built-in computer port.
Are both the USB and IEEE 1394 cables Both cables cannot be connected at the same
connected? time. Disconnect one of the cables.
Are both the USB and Ethernet Both cables cannot be connected at the same
cables connected? time. Disconnect one of the cables.
Is the Graphtec Network Utility connected? Connect the Graphtec Network Utility.
(when using the Ethernet connection)
Is the Graphtec Network Utility installed? Install the Graphtec Network Utility.
(when using the Ethernet connection)
To Next Page
Loading...
