CS500/IS200 6 – 3
6. TROUBLESHOOTING PROCEDURES
6.5 The document isn’t properly fed to the initial
scanning position
Cause Remedy
The target document is curled up, wrinkled, Load the document after placing it inside the
too thin, or otherwise poorly suited to carrier sheet provided (see Section 4.6, “Using
proper feeding. the Carrier Sheet”).
Dust has accumulated on the paper Clean the paper sensors (see Section 5.4,
sensors. “Cleaning the Paper Sensors”).
The document to be scanned may be too In such cases, you should support the document
thick or heavy. with your hand when you insert it into the
scanner, or try lowering the scanning speed,
or both.
6.6 After scanning, image data becomes black or white
Cause Remedy
The document was loaded with its target Load it in the scanner with its target surface
surface facing up instead of down. (the surface to be scanned) facing down.
The scanning conditions set were Set the scanning conditions again (they can be
inappropriate for the document. controlled from the scanning software provided).
6.7 The image quality has dropped
Cause Remedy
The transparent contact plates over Clean the transparent contact plates (see
the image sensors are dirty Section 5.3, “Cleaning the Image Sensors”)
The carrier sheet is not used with
Use the carrier sheet.
transparent or translucent documents.
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