6 – 2 CS500/IS200
6. TROUBLESHOOTING PROCEDURES
The scanner is recognized as connected by the operating system (in the Device Manager),
but the message “Scanner not found” is displayed in Scanning Master 21+ and the scanner
cannot be connected.
Cause Remedy
The “Model Setup” settings are not Set the “Model Setup” settings in Scanning
correctly set in Scanning Master 21+. Master 21+ to “CS500 series or IS200 series.”
For details, refer to the Scanning Master 21+
User’s manual.
Is the “Connection Method” of the Ensure that the “Connection Method” of the
Scanning Master 21+ correctly set? Scanning Master 21+ is set to “USB” when you
are using a USB interface. Consult the
Scanning Master 21+ user’s manual for further
information.
6.3 The control panel’s red Error lamp is lit
Cause Remedy
A hardware error at the ROM, RAM, etc. An internal error has occurred. Contact your
occurred during the scanner’s self-test. sales representative or nearest Graphtec vendor.
6.4 The control panel’s red Error lamp is flashing
Cause Remedy
The scanner was turned on with a docu- Open the cover and remove the document (see
ment left loaded inside it. Section 5.5, “Removing a Jammed Document”).
The top cover was opened during a scan- Press the control panel’s STOP button to cancel
ning operation or while a document the error state. Next, remove the document by
was left in the scanner. pressing the FORWARD/REVERSE button to
advance the document.
If the document becomes jammed. Open the cover and remove the document.
Refer to Section 5.5, “Removing a Jammed
Document.”
The document length setting made in The scanner’s Error lamp flashes when the end
Scanning Master 21+ is longer than the of the document is reached, but this does not
length of the actual document. indicate a problem with the scanner itself.
Follow the Scanning Master instructions.
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