Greyline Instruments SLT32 - Product Returns and Service; RMA and Product Preparation

PRODUCTRETURNPROCEDURE
InstrumentsmaybereturnedtoGreylineforserviceorwarrantyrepair.
1
ObtainanRMANumberfromGreyline-
BeforeshippingaproducttothefactorypleasecontactGreylinebytelephone,faxoremailtoobtain
anRMAnumber(ReturnedMerchandiseAuthorization).Thisensuresfastserviceandcorrectbilling
orcredit.
WhenyoucontactGreylinepleasehavethefollowinginformationavailable:
1. Modelnumber/SoftwareVersion
2. Serialnumber
3. DateofPurchase
4. Reasonforreturn(descriptionoffaultormodificationrequired)
5. Yourname,companyname,addressandphonenumber
2 CleantheSensor/Product-
Important
: uncleanproductswillnotbeservicedandwillbereturnedtothesenderattheirexpense.
1.Rinsesensorandcabletoremovedebris.
2.Ifthesensorhasbeenexposedtosewage,immersebothsensorandcableinasolutionof1part
householdbleach(Javex,Cloroxetc.)to20partswaterfor5minutes.Important:donotimmerseopen
endofsensorcable.
3.Drywithpapertowelsandpacksensorandcableinasealedplasticbag.
4.Wipetheoutsideoftheenclosuretoremovedirtordeposits.
5.ReturntoGreylineforservice.
3
ShiptoGreyline-
AfterobtaininganRMAnumberpleaseshiptheproducttotheappropriateaddressbelow:
CanadianandInternational USA
Customers: Customers:
GreylineInstrumentsInc. GreylineInstrumentsInc.
16456SixsmithDrive 105WaterStreet
LongSault,Ont.K0C1P0 Massena,NY13662
RMA# RMA#
Page 32
SLT32Level&FlowMonitor
ManualSeriesB.11