Remark:
1.Prior to removal of any cover for maintenance or repair, turn off the
switch on the AC and DC sides.
2.All of above action should be operated by professional person, if you
want to do these works, you must make sure the whole system are off.
WARNING
Fault removal 9
9.1 Troubleshooting method when a fault occurs
Our products are carried out with strict tests before they take out, if the operation
difficulties in the process of installation, please log on to www.ginverter.com website,
view the Q&A program.
When SPH inverter fault happens, please inform our company, and to provide SPH related
information, we will have a professional after-sales service personnel to answer you.
What you need to provide the information about the SPH including:
l Serial number
l Model
l Information about the LCD display
l Brief description of problems
l The battery voltage
l The PV input voltage and power per string.
l The grid voltage and frequency
l Can you retell the failure problem? If you can, what kind of a situation
l Did the problem happen in the past?
l When did this fault happen? First installation?
l About the battery
l The manufacturer name and model of battery
l Capacity of battery
l Output voltage of the battery
l The time you buy Battery and frequency you use it
9.2 System fault information list and troubleshooting suggestions
SP-CT/Meter
Communication fault
1.Check the wire connection between meter
and inverter is good or not.
2.Check the distance of SP-CT and inverter is
in the range of specification or not.
3.Restart inverter and SP-CT, reconnect.
1.Check the positive and negative of PV input
is reversed or not.
2.Reinserted the PV terminal, please contact
Growatt service center if restart can't solve the
problem.
Battery temperature
out of specified range
for charge or
discharge
1.Check the environment temperature of
battery is in the range of specification or not.
Grid voltage fault.
Please refer to the
local grid standard for
more details of the
grid frequency.
1.Check the AC voltage is in the range of
standard voltage in specification.
2.Check the grid connection is good or not.
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