Heider Pro5 - Warranty Terms and Conditions

TERMS OF
TERMS OF WARRANTY
1. Thewarrantyperiodbeginsasofthedateofdeliveryoftheproductandis2(two)years.
2. Theentireproductincludingallofitscomponentsiscoveredbythewarrantyofour
Company.
3. Intheevent ofaproductfailure withintheperiodof warranty,thedurationoftime
spent for repair is added to the duration of warranty. This duration starts with the date
of notification of the malfunction to the service station and in the event that the service
stationisnotavailable,totheseller,dealer,agency,representative,exporterorimporter/
manufacturer.Incasethemalfunctionoftheproductisnotresolvedwithin15days,
importer/manufacturerofexporterhastoallocateanotherproductwithsimilarfeatures
to the use of the consumer.
4. Intheeventofaproductfailureduetomaterialandcraftsmanshipaswellasfaulty
assemblage,theproductwillberepairedwithoutrequiringanycraftsmanshipexpense,
replaced component compensation or any other fee.
5. Ifthecustomerclaimedtherighttorepairyettheproduct;Repeatsthesamefailuremore
than two times or different failures occur more than four times within a year provided
thatitiswithinthewarrantyperiodordifferentfailuresaremorethansixtimesintotal
withinthedeterminedwarrantyperiod,andthesefailurescontinuouslydisableutilizing
theproduct,Themaximumdurationrequiredforrepairisexceeded,Thereisnoavailable
servicestationofthecompany;theconsumercandemandreplacementoftheproduct
freeofcharge,reimbursementoftheproductordiscountinthepriceinproportionwith
the fault when it is determined that the failure is not possible to be repaired by means of
areporttobepreparedbytheseller,dealer,agency,representative,exporterorimporter/
manufacturer respectively.
6. Failurestooccurduetotheuseoftheproductagainsttheissuesincludedintheuser’s
manual of the product are not covered by the warranty.
7. DirectorateGeneralfor ProtectionofConsumerandCompetition,MinistryofIndustry
and Trade can be applied for the possible problems to be encountered in regard to the
CertificateofWarranty.