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9. TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your
language. From there you will be able to access various utilities (Frequently Asked Questions
(FAQ), the latest versions of drivers and software) that may help to resolve your problem. If the
problem persists, you can contact the Hercules products technical support service (“Technical
Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The
information you provide will help the agents to resolve your problem more quickly.
Click Registration on the left-hand side of the Technical Support page and follow the on-screen
instructions.
If you have already registered, fill in the Username and Password fields and then click Login.
By telephone:
United Kingdom 0207 216 0047
price of a national phone call, Monday to Friday
from 12PM to 4PM and from 5PM to 10PM
United States /
Canada
514-279-9911
price of a long distance phone call, Monday to Friday
from 7AM to 11AM and from 12PM to 5PM (Eastern time)
Denmark 82 33 28 58
price of a national phone call, Monday to Friday
from 1PM to 5PM and from 6PM to 11PM
Finland 09 81 71 01 54
price of a national phone call, Monday to Friday
from 2PM to 6PM and from 7PM to 12AM
Netherlands 0900 2026765
€0.30/min, Monday to Friday
from 1PM to 5PM and from 6PM to 11PM
Norway 23 50 01 16
price of a national phone call, Monday to Friday
from 1PM to 5PM and from 6PM to 11PM
Sweden 08-51992032
price of a national phone call, Monday to Friday
from 1PM to 5PM and from 6PM to 11PM
9.1. Warranty information
Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the consumer that this Hercules product will be free from material
defects and manufacturing flaws for a period of two (2) years from the original date of purchase. Should the product appear to be
defective during the warranty period, immediately contact Technical Support, who will indicate the procedure to follow. If the defect is
confirmed, the product must be returned to its place of purchase (or any other location indicated by Technical Support).
Within the context of this warranty, the consumer’s defective product will, at Technical Support’s option, be either repaired or replaced.
Where authorized by applicable law, the full liability of Guillemot and its subsidiaries (including for indirect damages) is limited to the
repair or replacement of the Hercules product. The consumer’s legal rights with respect to legislation applicable to the sale of
consumer goods are not affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage as a result of inappropriate
or abusive use, negligence, an accident, normal wear, or any other cause not related to a material defect or manufacturing flaw; (2) in
the event of failure to comply with the instructions provided by Technical Support; (3) to software not published by Guillemot, said
software being subject to a specific warranty provided by its publisher.
9.2. Additional warranty provisions
In the United States of America and in Canada, this warranty is limited to the product’s internal mechanism and external housing. Any
applicable implied warranties, including warranties of merchantability and fitness for a particular purpose, are hereby limited to two (2)
years from the date of purchase and are subject to the conditions set forth in this limited warranty. In no event shall Guillemot
Corporation S.A. or its affiliates be liable for consequential or incidental damage resulting from the breach of any express or implied
warranties. Some States/Provinces do not allow limitation on how long an implied warranty lasts or exclusion or limitation of
incidental/consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you
may also have other legal rights which vary from State to State or Province to Province.
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