November 2015 PLT-02496, Version: 1.0
Page 5-3 Troubleshooting
This format allows the troubleshooter to identify the error and its cause, and then perform the
procedure provided in the solution column.
This standard mode of identifying the problem and its solution should provide an efficient method
of troubleshooting this printer
If you encounter problems beyond the capabilities of this error message table, you should contact
Technical Support.
Example of an Error Message:
Error Message Cause Solution
# 81
Unable to Feed
The printer is unable to
feed a card from the input
card hopper.
Check the following, then press the Pause button to
continue.
Verify the card thickness setting is set to the thickness of
your cards.
Verify the Cleaning roller is properly installed on the
Ribbon Cartridge.
Check for card slippage. If necessary, run the Printer
cleaning routine.
Verify that your cards are within the accepted card size
range.
Verify the cards are not sticking together.
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