Troubleshooting Page 5-2
PLT-02496, Version: 1.0 November 2015
22. After ribbon advances a few encoder clicks, assume the ribbon is free of card. All stop.
23. Repeat Steps 9 through 22 for the appropriate number of color/overlay Panels.
24. Either the card is ejected from the singled-sided printer or the card feed stepper engages to
queue the card for the flipper table for the dual-sided printer.
25. All stop.
5.2 Printer Error Buttons
The DTC5500LMX uses both button messages and message display.
The display message system appears as a graphical message, for example:
5.2.1 Printer Error Button and On-screen Messages
26. The Pause ( ) button illuminates blue when the printer is capable of accepting a print job
and is not in an error state.
This button LED will continue to stay on while the printer prints as long as there is no error.
This button LED will also be dimmed when the printer goes into Sleep mode.When an error
occurs, the Pause ( ) button no longer illuminates blue but blinks red.
27. Press the Pause ( ) button when printer is in an error state to cause the printer to retry.
Note: The button illuminates as blue and retries the failed action.
When downloading an upgrade file, both buttons are blue and blink.
28. If a language (other than English) is currently selected, you can press and hold the Pause
( ) button during the power-up sequence to change the language back to English.
29. If no printer display is available, press or hold the buttons to access some internal tests.
To print a card with the Printer Settings, press the Pause ( ) button and hold for 4+ seconds
when the printer is ready and idle.
To print the Alignment or the Self Test, press and hold the Pause ( ) button during the
power-up sequence.
5.2.2 Error Messages
When an error occurs in the printer, the PC shows the error message on screen with solutions.
The display blinks in the location requiring attention. Locations can include the printer, input hopper,
magnetic encoder, flipper, card path, ribbon, and data/communication device error.
Each table uses a 3-column presentation to display a specific or printer error message, its cause and
its solution.
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