November 2015 PLT-02496, Version: 1.0
Page 5-7 Troubleshooting
# 131
Flipper Jam/Home
Error
A card has become jammed in the
printer’s flipper table.
The flipper failed to position
properly while aligning a card or
flipping a card.
Clear any cards in the flipper table, using the
buttons to move the card out.
Resume printing.
Reset the printer and retry. If problem persists call
for technical assistance.
# 136
Secure Guard Print
Disabled
Printing is disabled by
SecureGuard until a password is
received.
Reset the printer and retry.
If the problem persists, call for technical
assistance.
# 139
Please Remove
Ribbon
Ribbon needs to be removed.
Reset the printer and retry.
If problem persists, call for technical assistance.
# 144
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with factory
default values.
If changes were made in the Advanced Setting tab
in the printer driver, click the Default button to
reset these numbers.
Reset the printer and try again. If this problem
persists, call for technical assistance.
# 202
Encoder Not
Installed
You are trying to send encoding
data, but the Printer is not
configured with this Encoder
type.
iCLASS, Prox, MIFARE, SmartCard
Ensure that no encoding data is being sent with
the print job and reprint the card.
Install an encoding module.
# 266
Calibration Failed
Laminator is too cold to calibrate.
Reboot the printer or perform a lamination
sample.
# 286
General
Not used.
# 303
Job Too Large for
Multiple Copies
Job is too big. Send a smaller job.
# 306
Laminator Clean
Fail
Laminator clean cycle failed. Try again.
Error Message Cause Solution
# 2
Head Move Error
The printhead lift has
malfunctioned.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
# 8
Head Sensor Error
The printhead temperature sensor
is not functioning or is not
connected properly.
Or, the printhead is not cooling
properly.
Reset the printer and try again.
If the problem persists, call for technical
assistance.
# 9
Reboot Required
An unspecified system error has
been detected by the printer
firmware.
Reset the printer and try again.
If this problem persists, call for technical
assistance.
Error Message Cause Solution
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