General information | 1
Hidrostal AG 7 / 49
1.4 Terms of warranty
Location The terms and conditions can be found in the purchase agreement and the
supplier's General Terms & Conditions.
Fundamentals The supplier will make final decisions on claims following the return or return
shipment of all defective components, or following an on-sight inspection if
necessary. The replacement of defective parts does not extend the warranty
period of the machine. Modifications or significant repairs by the operating
company or third parties undertaken without the written consent of the
supplier void the warranty.
1.5 Customer service and product
monitoring
Customer service Our customer service department is available in the event of problems or if
questions arise that cannot be resolved solely through this user manual, as
well as for technical queries. For contact data, see Imprint [▶2].
Product monitoring In our efforts to constantly improve our product, we in the Customer Service
department are interested in hearing about your experiences in working with
the machine.
Please inform us of any problems or errors that you may have encountered
while handling the machine. Please notify the manufacturer of any accidents
or hazardous incidents.
1.6 Spare parts
Spare parts shall be obtained from an authorised dealer or directly from
manufacturer. Contact data see Imprint [▶2].
When using non-approved spare parts, all claims concerning warranty,
service, damage and/or liability against manufacturer or his agents, dealers
and representatives will be forfeited.
NOTE
When making spare parts enquiries or placing spare parts orders, complete
information must be provided such as Type designation in the contract. The
spare parts list can be found in Appendix [▶49].
To Next Page
Loading...