HikRobot SC2000 Series - Chapter 10 FAQ (Frequently Asked Question); 10.1 Why the client software cannot list cameras?; 10.3 Why the image is very dark?; 10.4 Why there is no image in live view?

SC2000 Series Vision Sensor User Manual
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Chapter 10 FAQ (Frequently Asked Question)
10.1 Why the client software cannot list cameras?
Reason
● Device is not started up normally.
● Network connection exception occurs.
Solution
● Check device power wiring (observe PWR indicator).
● Check network connection (observe LNK indicator). Ensure the device and the PC are in the
same network segment.
10.2 Why the image is not smooth in live view?
Reason
The network transmission speed is not up to 100 Mbps.
Solution
Check if the network transmission speed is up to 100 Mbps.
10.3 Why the image is very dark?
Reason
● The brightness of light source is not enough.
● Exposure and gain values are too small.
Solution
● Increase the brightness of light source, or use brighter lamps.
● Increase exposure and gain values according to actual demands.
10.4 Why there is no image in live view?
Reason
● Although trigger mode is enabled, there is no trigger signal.