HomeSecure HS-PRO-01 - Troubleshooting & Limitations

HomeSecure HS-PRO-01 Manual: 22-08-2014
Copyright © 2015 HomeSecure
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17.2 Frequently asked questions
Problem
Potential cause
Solution
In standby, the display shows "System
Trouble".
View [7.5 System Trouble (System Error)
on page 30.
View [7.5 System Trouble (System
Error) on page 30.
No call when the alarm goes off.
Entered wrong phone number.
Change the telephone number.
The phone is occupied during the alarm.
Set more than two numbers.
Can’t remotely control the alarm system
at emergency calls.
For få ring får alarmsystemet til at lægge
på automatisk.
Set alarm system to make multiple
rings per calls, see [13.2 Number
Ring] on page 46.
The remote control can’t operate the
alarm system.
The battery is dead.
Change battery.
The remote control is registered, but not
programmed.
Register and program the remote
control.
The remote control is too far from the
alarm panel or there are too many
obstacles.
Adjust the distance or angle from
which the alarm system attempted
remotely.
Wireless zones are not monitored.
The wireless device is not registered.
Register your wireless device.
The power indicator on the alarm panel
is not working.
The power supply is not connected or
not connected properly.
Examine the power supply.
The alarm system does not respond
when a zone is triggered.
The zone is bypassed.
Cancel the bypass zone.
Zone 1, 2, 3 will not do anything when
the alarm is deactivated.
Normal operation.
False alarm for wireless zones.
Different wireless zones using the same
code.
Cancel the wireless zone, change
the code learning and try again.
When going through test the alarm is
not triggered after it has been triggered
once.
There is a waiting period of 5 minutes
after each trigger, where the alarm
system can’t be triggered in order to
save power.
Wait 5 minutes after the first
trigger.
The LCP display does not work normally
or is unclear.
Pin connection for the LCD is unstable.
Examine the pin connection.
17.3 Guarantee and limitations
Even though this is an advanced and reliable alarm system, it is impossible to give a 100% guarantee
against burglary, fire and other accidents. The following restrictions apply to this alarm:
1 Burglars can break in through unprotected entrances or have access to sophisticated technical
equipment, which could invalidate the alarm system.
2 The system shuts down without power and the backup battery runs dry.
3 If installed in inappropriate places, the siren may not alert the residents.
4 The telephone line or the GSM network can be out of service for various reasons, if this
happens, then the alarm system will not be triggered.
5 Inappropriate installation of the sensors. If, for example the smoke sensor is installed in the
wrong place, smoke may not easily get into sensor range. The smoke sensor can not detect fire
in other rooms or on other floors.
6 Lack of maintenance can cause the alarm system to not functioning properly. Test the alarm
system at regular intervals to ensure that it works perfectly.