HotSpring Aria User Manual

Page 62
TROUBLESHOOTING
Should you experience any problem whatsoever, do not hesitate to contact your authorized Hot Spring
®
dealer. Here are some tips to
help you to diagnose and rectify some more common sources of trouble yourself, if you choose to do so.
GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Entire spa is inoperative
• Powerfailure
• GFCItripped
• Heaterhigh-limitthermostattripped
• Spalockactivated
• Checkpowersource
• ResetGFCI;callforserviceifitwillnotreset
• Disconnectpowerforatleastthirtysecondstoresetheaterhighlimit.Ifit
will not reset, check for clogged filters. If tripping continues, call for service.
• Deactivatespalock
Spadoesnotheat;jets
and light operate (Green
logo "Ready", and Blue
logo "Power" indicators are
blinking)
• Integratedpressureswitchopen
• Circulationpumpthermalcut-offtripped
• Checkforcloggedfilters.Integratedpressureswitchwillresetwhenthe
flow of water through the heater has been restored. Call for service if the
heater trips frequently.
• Checkforcloggedfiltersorairlocksinplumbing.Disconnectpowertothe
spa, allow circulation pump to cool. Circulation pump thermal cut-off will
reset when pump has cooled and power is reapplied. Call for service if
circulation pump thermal cut-off trips frequently.
Jets weak or surging
• Spawaterleveltoolow
• Filtersclogged
• ComfortControlleverclosed
• Addwater
• Cleanfilters
• OpenComfortControllever
Light inoperative
• Spalockactivated
• Lightwiringorassemblyisfaulty
• Deactivatespalock
• Replacelightassembly
Moto-Massage
®
jet
inoperative or erratic
• ComfortControlvalvesclosed
• Filtersclogged
• OpenComfortControllevers
• Cleanfilters
Blue Logo "Power"
indicator blinking
• Heaterhigh-limitthermostattripped • Disconnectpowerforatleastthirtysecondstoresetheaterhighlimit.Ifit
will not reset, check for clogged filters. If tripping continues, call for service.
Green Logo "Ready"
indicator blinking
• Temperaturesensorproblem • Disconnectpowerforatleastthirtyseconds.Ifblinkingcontinues,callfor
service.
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Cloudy Water
• Dirtyfilters
• Excessiveoils/organicmatter
• Impropersanitization
• Suspendedparticles/organicmatter
• Overusedoroldwater
• Cleanfilters
• Shockspawithsanitizer
• Addsanitizer
• AdjustpHand/oralkalinitytorecommendedrange
• Runjetpump(s)andcleanfilters
• Drainandrefillthespa
Water Odor
• Excessiveorganicsinwater
• Impropersanitization
• LowpH
• Shockspawithsanitizer
• Addsanitizer
• AdjustpHtorecommendedrange
Chlorine Odor
• Chloramineleveltoohigh
• LowpH
• Shockspawithsanitizer
• AdjustpHtorecommendedrange
Musty Odor
• Bacteriaoralgaegrowth • Shockspawithsanitizer–ifproblemisvisibleorpersistent,drain,clean
and refill the spa
Organic buildup / scum ring
around spa
• Build-upofoilsanddirt • Wipeoffscumwithcleanrag–ifsevere,drainthespa,useaspa
surface and tile cleaner to remove the scum, and refill the spa
Algae Growth
• HighpH
• Lowsanitizerlevel
• ShockspawithsanitizerandadjustpH
• Shockspawithsanitizerandmaintainsanitizerlevel
Eye Irritation
• LowpH
• Lowsanitizerlevel
• AdjustpH
• Shockspawithsanitizerandmaintainsanitizerlevel
Skin Irritation / Rash
• Unsanitarywater
• Freechlorinelevelabove5ppm
• Shockspawithsanitizerandmaintainsanitizerlevel
• Allowfreechlorineleveltodropbelow5ppmbeforespause
Stains
• Totalalkalinityand/orpHtoolow
• Highironorcopperinsourcewater
• Adjusttotalalkalinityand/orpH
• Useametaldepositinhibitor
Scale
• Highcalciumcontentinwater–total
alkalinity and pH too high
• AdjusttotalalkalinityandpH–ifscalerequiresremoval,drainthespa,
scrub off the scale, refill the spa and balance the water
Service Information

HotSpring Aria Specifications

General

Water Care System	FreshWater® Salt System
Lighting System	LED lighting
Control System	Wireless remote control
Heater	4, 000w/230v
Pump	2 pumps
Filtration	Tri-X filter
Warranty	5 years equipment
Seating Capacity	5-6