26
Troubleshooting Help Zone
PC Stuck in Sleep Mode
PC Freezes
Forgotten Your PC’s Password
Can’t Shut Down Your PC
Problem To try and fix this ...
Moving the mouse or pressing a key on the keyboard
is not enough to wake your PC from its sleep state
1 Press in the power button for 5 seconds. The PC will shut down.
Note that any unsaved data will be lost.
2 Unplug the power cord from your PC, wait for a few seconds
and then plug it in again. Your PC will restart automatically.
Problem To try and fix this ...
While you are using a program on your PC, it
suddenly freezes (hangs).
1 Try pressing the
CTRL + ALT + DEL
keys
simultaneously. A window appears showing the applications
currently running. One of these may be marked as n
nn
no
oo
ot
t t
t
r
rr
re
ee
es
ss
spond
pondpond
pondi
ii
ing
ngng
ng.
2 Select the application and click on the End Task button.
3 Restart the program to see if it is working normally.
4 If it does not work normally, restart the PC and try again.
The PC keeps locking up. 1 Run DiagTools (refer to page 18).
2 If the problem persists, try removing any added memory or
expansion cards.
Problem To try and fix this ...
You have forgotten the password that has been set in
the Setup program to prevent unauthorized users
from starting your PC (see page 20).
1 Ask your system administrator, if you have one, to remind you
of the password.
2 If you cannot find out the password, clear passwords (see page
77). This will allow the PC to start without a password.
Problem To try and fix this ...
PC hangs when you try to shut it down 1 Press in the power button for 5 seconds. The PC will shut down.
Note that any unsaved data will be lost.
2 Unplug the power cord from your PC, wait for a few seconds and
then plug it in again. Your PC will restart automatically.
PC will not shut down when you press the power
button.
1 Save all data and exit all programs (if you can).
2 Press the power button and keep it pressed for 5 seconds. The PC
will turn off.
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