36
Troubleshooting Help Zone
More Troubleshooting for Your Drives and USB Modem
This section provides more information on how to solve problems with your drives or
USB modem.
More Floppy Drive Troubleshooting
More Hard Disk Troubleshooting
Warning
Be sure to disconnect the power cord and any telecommunication cables from your
computer before you remove the cover to check the cable connections or jumper
settings.
To avoid electrical shock and harm to your eyes by laser light, do not open the laser
module. The laser module should only be serviced by service personnel. Do not attempt
to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power
requirements and wavelength. This PC is a class 1 laser product.
Checklist
1 Ensure you are using a formatted diskette and it is inserted correctly.
2 Make sure that the F
FF
Fl
ll
lo
oo
op
pp
pp
pp
py
y y
y D
DD
Di
ii
is
ss
sk
k k
k C
CC
Con
onon
ont
tt
tr
rr
ro
oo
ol
ll
ll
ll
le
ee
er
rr
r option in the Setup A
AA
Ad
dd
dv
vv
va
aa
an
nn
nc
cc
ce
ee
ed
dd
d menu is enabled (BA600 Pentium models only).
Refer to page 20.
3 Check that correct floppy type is highlighted in the L
LL
Le
ee
eg
gg
ga
aa
ac
cc
cy
y y
y D
DD
Di
ii
is
ss
ske
keke
kett
tttt
tte
e e
e A
AA
A field in the Setup M
MM
Ma
aa
ai
ii
in
nn
n menu. It should read 1
11
1.
..
.4
44
44
4 4
4 M
MM
M,
, ,
,
3
33
3.
..
.5 i
5 i5 i
5 in
nn
n. You may need to configure this differently for use in Japan. See the Setup help for more details.
4 Clean the floppy drive using a diskette cleaning kit.
5 Check that the drive’s power and data cables are correctly connected as shown on page 49.
6 Run DiagTools to see if it detects a problem with the floppy drive (refer to page 18).
Checklist
1 If you receive a S.M.A.R.T. alert at any time, this indicates that your hard disk drive is defective. Carry out an immediate
data backup, then contact HP Support at
www.hp.com/go/briosupport
to ask for a replacement hard
disk drive.
2 Check that the disk power and data cables are correctly connected.
3 Check that booting form the hard drive has not been disabled in the B
BB
Boo
oooo
oot
tt
t menu of the Setup program, accessed by pressing
F2
at startup.
4 Check that the hard disk drive has been detected (refer to the M
MM
Ma
aa
ai
ii
in
nn
n menu in the Setup program, accessed by pressing
F2
at startup). You should see a hard disk drive declared in the P
PP
Pr
rr
ri
ii
im
mm
ma
aa
ar
rr
ry
y y
y M
MM
Ma
aa
as
ss
st
tt
te
ee
er
rr
r field.
5 Verify that b
bb
bo
oo
ot
tt
th
hh
h is selected in the O
OO
Onbo
nbonbo
nboa
aa
ar
rr
rd
d d
d PC
PCPC
PCI I
I II I
I ID
DD
DE
E E
E E
EE
En
nn
na
aa
ab
bb
bl
ll
le
ee
e field in the A
AA
Ad
dd
dv
vv
va
aa
an
nn
nc
cc
ce
ee
ed
dd
d menu of the Setup program, accessed by
pressing
F2
at startup.
6 Run ScanDisk and Disk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities,
select P
PP
Pr
rr
rog
ogog
ogr
rr
ra
aa
am
mm
ms
ss
s
A
AA
Acc
cccc
cce
ee
es
ss
ss
ss
so
oo
or
rr
ri
ii
ie
ee
es
ss
s
S
SS
Sy
yy
ys
ss
st
tt
tem
em em
em T
TT
Too
oooo
ool
ll
ls
ss
s from the S
SS
St
tt
ta
aa
ar
rr
rt
tt
t menu.
7 If the hard disk activity light does not flicker when the PC is accessing the hard disk drive, check that the drive’s power and
data cables are correctly connected, and that the status panel connector is firmly attached to the system board.
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