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HDMI test

Confirm whether image displays and sound plays

correctly on the monitor.

Computer or DVD player

DP In test

Confirm whether image displays and sound plays

correctly on the monitor.

Computer or DVD player

DP out test

Confirm whether image displays and sound plays

correctly on the monitor.

Computer or DVD player

USB-C Alt-Mode

Confirm whether image displays and sound plays

correctly on the monitor.

Computer or Notebook

USB-C PD

Function

Confirm PDO/Charging working normally.

Notebook

USB Hub Test

Confirm USB function of 4-USB Type-A working

normally.

Computer or Notebook

Support and troubleshooting

The following table lists possible problems, the possible cause or each problem, and the recommended

solutions.

Table 4-2: Solving common problems

Problem

Possible cause

Solution

Screen is blank or

video is flashing.

Power cord is disconnected.

Connect the power cord.

Monitor is turned off.

Power the power button.

NOTE: If pressing the Power

button has no effect, press

and hold the power button

for 10 seconds to disable the

Power button lockout

feature.

Video cable is improperly connected.

Connect the video cable

properly.

System is in Auto-Sleep Mode.

Press any key on the

keyboard or move the mouse

to inactivate the screen

blanking utility.

Video card is incompatible.

Open the OSD menu and

select the Input menu.

Set Auto- Switch Input

to Off and manually

select the input.

Replace the video card or

connect the video cable to

one of the computer’s on-

board video sources.

Image appears

blurred,

Brightness is too low.

Open the OSD menu and

select Brightness to adjust

Questions and Answers:

Need help?

Do you have a question about the HP E24u G5 and is the answer not in the manual?

HP E24u G5 Specifications

General

Color depth	8 bit
Color gamut	99 %
Pixel pitch	0.27 x 0.27 mm
Screen shape	Flat
Pixel density	93 ppi
Backlight type	Edge LED
Display diagonal	23.8 \
Surface hardness	3H
Anti-glare screen	Yes
Display technology	LCD
Native aspect ratio	16:9
Vertical scan range	50 - 75 Hz
Maximum refresh rate	75 Hz
Horizontal scan range	30 - 86 kHz
Contrast ratio (dynamic)	8000000:1
Contrast ratio (typical)	1000:1
Display number of colors	16.7 million colors
Display diagonal (metric)	60.5 cm
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
HP segment	Business
Product color	Black, Silver
Country of origin	China
Pivot angle	-90 - 90 °
Tilt angle range	-5 - 23 °
Number of OSD languages	11
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), DEU, DUT, ENG, ESP, FRE, ITA, JPN, POR, RUS
HDMI version	1.4
USB hub version	3.2 Gen 1 (3.1 Gen 1)
DisplayPort version	1.2
USB upstream port type	USB Type-C
USB Type-A downstream ports quantity	3
Weight	6000 g
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Package depth	140 mm
Package width	621 mm
Package height	400 mm
Package weight	8000 g
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (max)	160 W
Power consumption (standby)	0.5 W
Power consumption (typical)	23.5 W