HP EliteBook 2170p Maintenance And Service Guide

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files
you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover
your operating system and programs using the Windows 8 operating system DVD and the Driver
Recovery media (both purchased separately). For additional information, see the “Using Windows
8 operating system media (purchased separately)” section.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After
Windows has loaded, press and hold the shift key while clicking Restart.
4.
Select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support. From the Start screen, type h, and then select
Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were
installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and
then select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 8 operating system media and the Driver Recovery media (both
purchased separately). For additional information, see the “Using Windows 8 operating system
media (purchased separately)” section.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
Windows 8
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HP EliteBook 2170p Specifications

General

Bus type	DMI
Stepping	L1
Tjunction	105 °C
Processor cache	3 MB
Processor cores	2
Processor model	i5-3437U
System bus rate	5 GT/s
Processor family	Intel® Core™ i5
Processor series	Intel Core i5-3400 Mobile Series
Processor socket	BGA 1023
Processor threads	4
Processor codename	Ivy Bridge
Processor frequency	1.9 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor boost frequency	2.9 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	17 W
CPU multiplier (bus/core ratio)	19
Maximum number of PCI Express lanes	16
Motherboard chipset	Intel® QM77 Express
Memory slots	2x SO-DIMM
Internal memory	4 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3-SDRAM
Maximum internal memory	- GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Card reader integrated	Yes
Total storage capacity	500 GB
Compatible memory cards	SD
Number of HDDs installed	1
Display surface	Matt
Display diagonal	11.6 \
Display resolution	1366 x 768 pixels
Native aspect ratio	16:9
Intel segment tagging	Enterprise
On-board graphics card ID	0x166
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4000
On-board graphics card family	Intel® HD Graphics
On-board graphics card base frequency	650 MHz
On-board graphics card dynamic frequency (max)	1200 MHz
Audio system	SRS Premium Sound Pro
3G standards	HSPA+
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile network generation	3G
Charging port type	DC-in jack
Headphone connectivity	3.5 mm
USB 2.0 ports quantity	-
eSATA/USB 2.0 ports quantity	0
Pointing device	Touchpad
Operating system installed	Windows 7 Professional
Form factor	Clamshell
Product type	Laptop
Product color	Stainless steel
Housing material	Metal
Country of origin	China
Processor code	SR0XE
Processor ARK ID	71259
Processor package size	31.0 x 24.0 (BGA1023) mm
Supported instruction sets	AVX
Intel Identity Protection Technology version	1.00
Battery capacity	48 Wh
Battery life (max)	8.25 h
Number of battery cells	6
AC adapter power	65 W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	192 mm
Width	292 mm
Height	26.5 mm
Weight	1330 g