HP EliteBook 2170p Maintenance And Service Guide

4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows 8 operating system media (purchased separately)
To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country
or region, and follow the on-screen instructions. You can also order the DVD by calling support. For
contact information, see the Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on the
computer are permanently removed. When reformatting is complete, the recovery process helps you
restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 8 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive
before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling
traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Windows
Help and Support for more information. From the Start screen, type h, and then select
Help and Support.
124 Chapter 7 Backup and recovery

HP EliteBook 2170p Specifications

General

Bus type	DMI
Stepping	L1
Tjunction	105 °C
Processor cache	3 MB
Processor cores	2
Processor model	i5-3437U
System bus rate	5 GT/s
Processor family	Intel® Core™ i5
Processor series	Intel Core i5-3400 Mobile Series
Processor socket	BGA 1023
Processor threads	4
Processor codename	Ivy Bridge
Processor frequency	1.9 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor boost frequency	2.9 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	17 W
CPU multiplier (bus/core ratio)	19
Maximum number of PCI Express lanes	16
Motherboard chipset	Intel® QM77 Express
Memory slots	2x SO-DIMM
Internal memory	4 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3-SDRAM
Maximum internal memory	- GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Card reader integrated	Yes
Total storage capacity	500 GB
Compatible memory cards	SD
Number of HDDs installed	1
Display surface	Matt
Display diagonal	11.6 \
Display resolution	1366 x 768 pixels
Native aspect ratio	16:9
Intel segment tagging	Enterprise
On-board graphics card ID	0x166
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4000
On-board graphics card family	Intel® HD Graphics
On-board graphics card base frequency	650 MHz
On-board graphics card dynamic frequency (max)	1200 MHz
Audio system	SRS Premium Sound Pro
3G standards	HSPA+
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile network generation	3G
Charging port type	DC-in jack
Headphone connectivity	3.5 mm
USB 2.0 ports quantity	-
eSATA/USB 2.0 ports quantity	0
Pointing device	Touchpad
Operating system installed	Windows 7 Professional
Form factor	Clamshell
Product type	Laptop
Product color	Stainless steel
Housing material	Metal
Country of origin	China
Processor code	SR0XE
Processor ARK ID	71259
Processor package size	31.0 x 24.0 (BGA1023) mm
Supported instruction sets	AVX
Intel Identity Protection Technology version	1.00
Battery capacity	48 Wh
Battery life (max)	8.25 h
Number of battery cells	6
AC adapter power	65 W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	192 mm
Width	292 mm
Height	26.5 mm
Weight	1330 g