3. Turn on the computer.
4. When Windows has loaded, click the Start button, click All Programs.
is listed, follow the steps in
System Recovery when Windows is not responding on page 176.
●
If Security and Protection is listed, continue with step
5.
●
If Productivity and Tools is listed, follow the steps in
System Recovery when Windows is
not responding on page 176.
5. Click Security and Protection, click Recovery Manager, and then click Recovery
Manager. If prompted, click Yes to allow the program to continue.
6. Under I need help immediately, click System Recovery.
7. Select Yes, and then click Next. Your computer restarts.
8. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I
need help immediately, click System Recovery. If you are prompted to back up your files,
and you have not done so, select Back up your files first (recommended), and then click
Next. Otherwise, select Recover without backing up your files, and then click Next.
9. System Recovery begins. After System Recovery is complete, click Finish to restart the computer.
10. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then
turn the computer back on.
System Recovery when Windows is not responding
CAUTION: System Recovery deletes all data and programs you created or installed.
If Windows is not responding, but the computer is working, follow these steps to perform a System
Recovery.
1. Turn off the computer. If necessary, press and hold the power button until the computer turns off.
2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.
3. Press the power button to turn on the computer.
4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the
Windows is Loading Files… message appears on the screen.
5. At the HP Recovery Manager screen, follow the on-screen instructions to continue.
6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then
turn the computer back on.
System Recovery using recovery media (select models only)
Use the steps provided in this section if you created recovery media using Creating recovery media
using HP Recovery Manager (select models only) on page 172. If you used HP Recovery Disc Creator
to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in
Using HP
Recovery Disc operating system discs (select models only) on page 177.
176 Chapter 9 System backup and recovery
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