Grounding the work area ................................................................................................................... 35
Recommended materials and equipment ........................................................................................ 35
Packaging and transporting guidelines .............................................................................................................. 36
5 Removal and replacement procedures for authorized service provider parts .................................................... 37
Component replacement procedures .................................................................................................................. 37
Preparation for disassembly ............................................................................................................. 37
Bottom cover and rubber feet ........................................................................................................... 38
Battery ............................................................................................................................................... 39
Touchpad ........................................................................................................................................... 40
Speakers ............................................................................................................................................ 42
Solid-state drive and Optane Memory Module ................................................................................. 43
WLAN module .................................................................................................................................... 45
Fan ..................................................................................................................................................... 47
Heat sink ............................................................................................................................................ 48
System board .................................................................................................................................... 50
IR sensor board .................................................................................................................................. 52
Display assembly ............................................................................................................................... 54
Power connector ............................................................................................................................... 62
Keyboard/top cover ........................................................................................................................... 63
6 Backing up, restoring, and recovering ........................................................................................................... 64
Backing up information and creating recovery media ........................................................................................ 64
Using Windows tools ......................................................................................................................... 64
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 64
Restoring and recovery ........................................................................................................................................ 65
Restoring, resetting, and refreshing using Windows tools .............................................................. 65
Recovering using HP Recovery media ............................................................................................... 65
Changing the computer boot order ................................................................................................... 65
Using HP Sure Recover (select products only) .................................................................................. 66
7 Using HP PC Hardware Diagnostics ................................................................................................................ 67
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 67
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 67
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 68
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 68
Installing HP PC Hardware Diagnostics Windows ............................................................................. 68
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 68
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 69
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