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Analysis
Possible reasons include:
• A communication failure exists between the NAS and the LDAP server.
• The LDAP server IP address or port number configured on the NAS is not correct.
• The username is not in the userid@isp-name format, or the ISP domain is not correctly configured on
the NAS.
• The user is not configured on the LDAP server.
• The password entered by the user is incorrect.
• The administrator DN or password is not configured.
• Some user attributes (for example, the username attribute) configured on the NAS are not consistent
with those configured on the server.
• No user search base DN is specified for the LDAP scheme.
Solution
To resolve the problem:
1. Check the following items:
{ The NAS and the LDAP server can ping each other.
{ The IP address and port number of the LDAP server configured on the NAS match those of the
server.
{ The username is in the correct format and the ISP domain for the user authentication is correctly
configured on the NAS.
{ The user is configured on the LDAP server.
{ The correct password is entered.
{ The administrator DN and the administrator password are correctly configured.
{ The user attributes (for example, the username attribute) configured on the NAS are consistent
with those configured on the LDAP server.
{ The user search base DN for authentication is specified.
2. If the problem persists, contact HP Support.
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