HP MP9 G4

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32 Chapter 4 Removal and replacement procedures

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Table of Contents5
Product Features9
Standard Configuration Features9
Front Panel Components9
Rear Panel Components10
Serial Number Location10
Illustrated Parts Catalog11
Computer Major Components11
Miscellaneous Parts13
Routine Care, SATA Drive Guidelines, and Disassembly Preparation15
Electrostatic Discharge Information15
Generating Static15
Preventing Electrostatic Damage to Equipment16
Personal Grounding Methods and Equipment16
Grounding the Work Area16
Recommended Materials and Equipment17
Operating Guidelines17
Routine Care18
General Cleaning Safety Precautions18
Cleaning the Computer Case18
Cleaning the Keyboard18
Cleaning the Monitor19
Cleaning the Mouse19
Service Considerations19
Tools and Software Requirements19
Screws19
Hard Drives20
Lithium Coin Cell Battery20
SATA Hard Drives20
Removal and Replacement Procedures21
Warnings and Cautions21
Preparation for Disassembly22
Front Bezel Dust Filter22
Access Panel23
Front Bezel24
Hood Sensor25
Speaker26
Hard Drive27
Hard Drive Connector28
Drive Cage29
Pcie Solid State Drive (SSD)30
WLAN Module31
Battery32
Expansion Connector Board34
Memory Modules35
Memory Module Specifications35
Removing Memory Modules35
Fan38
Heat Sink39
Processor41
System Board42
System Board Components45
Internal WLAN Antenna Cables46
Changing from Desktop to Tower Configuration48
Computer Setup (F10) Utility49
Computer Setup (F10) Utilities49
Using Computer Setup (F10) Utilities49
Computer Setup-Main51
Computer Setup-Security53
Computer Setup-Advanced56
Computer Setup-UEFI Drivers60
Recovering the Configuration Settings60
Troubleshooting Without Diagnostics61
Safety and Comfort61
Before You Call for Technical Support61
Helpful Hints62
Solving General Problems63
Solving Power Problems66
Solving Hard Drive Problems67
Solving Media Card Reader Problems69
Solving Display Problems70
Solving Audio Problems74
Solving Printer Problems75
Solving Keyboard and Mouse Problems76
Solving Hardware Installation Problems78
Solving Network Problems79
Solving Memory Problems81
Solving USB Flash Drive Problems83
Solving Internet Access Problems83
Solving Software Problems84
POST Error Messages and Diagnostic Front Panel Leds and Audible Codes86
POST Numeric Codes and Text Messages86
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes91
Password Security and Resetting CMOS93
Resetting the Password Jumper93
Clearing and Resetting the BIOS95
Using HP PC Hardware Diagnostics96
Using HP PC Hardware Diagnostics Windows96
Downloading HP PC Hardware Diagnostics Windows96
Downloading the Latest HP PC Hardware Diagnostics Windows Version97
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)97
Installing HP PC Hardware Diagnostics Windows97
Using HP PC Hardware Diagnostics UEFI97
Starting HP PC Hardware Diagnostics UEFI98
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive98
Downloading the Latest HP PC Hardware Diagnostics UEFI Version98
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)98
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)99
Downloading Remote HP PC Hardware Diagnostics UEFI99
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version99
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number99
Customizing Remote HP PC Hardware Diagnostics UEFI Settings99
Appendix A Power Cord Set Requirements101
General Requirements101
Japanese Power Cord Requirements101
Country-Specific Requirements102
Appendix B Statement of Memory Volatility103
Nonvolatile Memory Usage105
Questions and Answers107
Using HP Sure Start (Select Models Only)108
Appendix C Specifications109
Index110

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