HP MSA 2040 - Disk Error Conditions and Recommended Actions

Table 4 LEDs - Disk drive combinations
Recommended ActionDescription
Fault/UID
(amber/blue)
Online/Activity
(green)
No action required.Normal operation. The drive is online,
but it is not currently active.
OffOn
No action required.The drive is active and operating
normally.
OffBlinking irregularly
Offline; the drive is not being
accessed. A drive error might be
Amber; blinking
regularly
Off
• Check the event log for specific
information regarding the fault
received for this device. Further
investigation is required.
(1 Hz)
• Isolate the fault
• Contact an authorized service
provider for assistance
Online; possible I/O activity. A drive
error might be received for this
Amber; blinking
regularly
On
device. Further investigation is
required.
(1 Hz)
The drive is active, but a drive error
might be received for this drive.
Further investigation is required.
Amber; blinking
regularly
(1 Hz)
Blinking irregularly
Offline; no activity. A failure or critical
fault condition is identified for this
Amber; solidOff
drive. This activity indicates that the
drive is leftover rather than a problem
with the drive itself.
No action required.Offline. A management application
(SMU) selects the drive.
Blue; solidOff
No action required.The controller is driving I/O to the
drive. A management application
(SMU) selects the drive.
Blue; solidOn or blinking
No action required.
CAUTION: Do not remove the
drive. Removing a drive closes the
current operation and causes data
loss. The drive is rebuilding.
OffBlinking regularly
(1 Hz)
Check that the disk drive is fully
inserted and latched in place, and the
enclosure is powered on.
Either there is no power, the drive is
offline, or the drive is not configured.
OffOff
Disk Error Conditions and Recommended Actions
Table 5 Disk error conditions and recommended actions
Recommended ActionSymptom
Reseat the disk. If it does not solve the problem, replace the disk.Event 8 reports that the RAID controller
can no longer detect the disk.
If all the volumes and Vdisks or disk groups are online and available,
then replace the disk. If the drive is marked as Leftover or Failed, and
data recovery is needed, see “Using the Trust Command” (page 26).
Event 8 reports a media error for the disk.
If all the volumes and Vdisks or disk groups are online and available,
then replace the disk. If the drive is marked as Leftover or Failed, and
data recovery is needed, see “Using the Trust Command” (page 26).
Event 8 reports a hardware error for the
disk.
If all the volumes and Vdisks or disk groups are online and available,
then replace the disk. Otherwise, if the drive is marked as Leftover or
Event 8 reports an Illegal Request sense
code for a command the disk supports.
12 Troubleshooting HPE MSA 1040/2040 Storage