HP MSA 2040 - Instances When the Management Controller Becomes Unresponsive

Instances when the Management Controller becomes Unresponsive
Table 14 Instances when the Management Controller becomes Unresponsive
Action RequiredCauseSymptom
For systems that are in a firmware
upgrade loop:
Firmware Flash is blocked, upgrade
retries are evident.
The following messages regularly
appear in the array logs:
• 237 INFORMATIONAL Firmware
update progress: The firmware
was verified.
(from MC: yes, for MC: no) (p1: 1,
p2: 1, p3: 0, p4: 0)
1. Backup and verify all data on the
system.
2. Run the Online ROM Flash
Component again to upgrade both
the controllers.
3. Use the FTP option to upgrade both
controllers:
• 237 INFORMATIONAL Firmware
update progress: The SC loader
was updated.
Saved in primary location in flash.
The firmware is the same so it was
not flashed.
ftp> put firmware_file
flash
4. Allow firmware upgrade to complete
fully.
5. Use either SMU or the CLI, check,
and confirm all firmware versions
(p1: 2, p2: 1, p3: 0, p4: 0)
for the Management Controller and
• 237 INFORMATIONAL Firmware
update progress: The SC app was
updated.
Saved in primary location in flash.
The firmware is different so it was
flashed; flashed successfully.
Storage Controller matches
between both controllers
(p1: 4, p2: 1, p3: 1, p4: 0)
• 237 INFORMATIONAL Firmware
update progress: The
memory-controller FPGA was
updated. Saved in primary location
in flash. The firmware is the same
so it was not flashed.
(p1: 3, p2: 1, p3: 0, p4: 0)
22 Troubleshooting HPE MSA 1040/2040 Storage