HP ProDesk 400 G1 User Manual

●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use “Last Known Configuration.”
●
Refer to the comprehensive online technical support at
http://www.hp.com/support.
●
Refer to
Helpful hints on page 152 in this guide.
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's
online chat feature. Access HP Instant Support Professional Edition at:
http://www.hp.com/go/ispe.
Access the Business Support Center (BSC) at
http://www.hp.com/go/bizsupport for the latest online
support information, software and drivers, proactive notification, and worldwide community of peers
and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number, product ID number, and monitor serial number before
calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Restore the system from the Recovery Disc Set that you created or restore the system to its original
factory condition in System Software Requirement Disks (SSRD).
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data
files before running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service
provider or dealer.
Helpful hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Check that the computer and monitor are plugged into a working electrical outlet.
●
Check that the voltage select switch (some models) is set to the appropriate voltage for your region
(115V or 230V).
●
Check that the computer is turned on and the white power light is on.
●
Check that the monitor is turned on and the green monitor light is on.
152 Chapter 8 Troubleshooting without diagnostics

HP ProDesk 400 G1 Specifications

General

Tcase	72.72 °C
Bus type	DMI2
Stepping	C0
Processor cache	6 MB
Processor cores	4
Processor model	i5-4570
System bus rate	5 GT/s
Processor family	Intel® Core™ i5
Processor series	Intel Core i5-4500 Desktop Series
Processor socket	LGA 1150 (Socket H3)
Processor codename	Haswell
Number of QPI links	0
Processor frequency	3.2 GHz
Processor cache type	Smart Cache
Processor lithography	28 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	3.6 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	84 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-SDRAM
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
Memory slots	2x DIMM
Internal memory	8 GB
Memory channels	Dual-channel
Memory clock speed	1600 MHz
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 8 GB
HDD size	3.5 \
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi
Card reader integrated	Yes
Total storage capacity	1000 GB
Intel segment tagging	Enterprise, Small Business
Intel® Virtualization Technology (Intel® VT)	VT-d, VT-x
On-board graphics card ID	0x412
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4600
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.1
On-board graphics card dynamic frequency (max)	1150 MHz
Number of displays supported (on-board graphics)	3
Bundled software	HP PageLift\\r HP Support Assistant\\r HP ePrint\\r Acquisto Office\\r Confezione\\r Cyberlink Power DVD, BD\\r CyberLink Power2Go\\r Device Access Manager\\r HP File Sanitizer\\r HP Disk Sanitizer, External Edition\\r HP Password Manager\\r HP Recovery Disk Creator\\r HP Wireless Hotspot\\r Microsoft Defender\\r Microsoft Security Essentials\\r PDF Complete Corporate Edition\\r Skype
Recovery operating system	Windows 8.1 Pro
Operating system installed	Windows 7 Professional
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	6
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	2
Chassis type	Micro Tower
Product color	Black
Country of origin	China
Audio system	Realtek ALC221
Product type	PC
Motherboard chipset	Intel® H81
Password protection type	BIOS
Scalability	1S
Processor code	SR14E
Processor ARK ID	75043
Intel TSX-NI version	0.00
Processor package size	37.5 x 37.5 mm
Graphics & IMC lithography	22 nm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2013D
Intel Identity Protection Technology version	1.00
Power supply	300 W
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	10 - 90 %

Weight and Dimensions

Depth	402 mm
Width	182.8 mm
Height	357 mm
Weight	7140 g