Table B-4 Issue resolution (continued)
Issue Cause Solution
KVM No video detected and
remote host power status is
On.
● Video cable is
disconnected or
damaged.
● Remote host is sleeping
or suspended.
● Reconnect or replace
the video cable.
● Wake up the remote
host by moving the
mouse or pressing a key
on the keyboard.
Remote cursor is not showing
up or is not aligned to the
local cursor.
Remote host cursor might
be positioned by another
monitor.
● Activate Pointer Lock
mode in the KVM toolbar.
See. Using the KVM
menu on page 16.
● Unplug the monitor
attached to the remote
host.
No video is detected and the
remote host power is on.
● Video cable might
be damaged or
disconnected.
● Remote host is sleeping
or suspended.
● Reconnect or replace
the video cable.
● Wake up the remote
host by moving the
mouse or pressing a key
on the keyboard.
Screen is visible but the
keyboard and mouse do not
respond.
● Interrupted remote
session.
● USB cable disconnected
or damaged.
Do one of the following:
● Exit the session from the
KVM toolbar, and then
start a new session.
● Use the Remote
System Controller
restart function to reset
the controller.
Image in the KVM video
stream shows only a blank
screen.
This might happen in the
preboot state when a monitor
is attached to the remote
host and the main screen is
not on the Remote System
Controller.
Unplug the monitor or make
sure that the Remote System
Controller is the primary
display.
Firmware update "Update Failed" message is
displayed.
● Possible mismatch in
the firmware image
by selecting Internal
to update an external
controller and vice
versa.
● A previous version of the
firmware was selected
for updating rather than
the current version.
Make sure that you
are selecting the current
firmware version.
Date and time Wrong date and time are
displayed.
NTP configuration with invalid
data.
Make sure that the NTP
server is valid, for example,
Time.google.com.
Factory reset After a factory reset, the
current Remote System
Controller firmware version is
still shown.
The factory reset does
not downgrade Remote
System Controller firmware
to the factory state. Only
configuration and data revert
to the factory state.
Expected behavior, no action
required.
26 Appendix B Troubleshooting
To Next Page
Loading...
