Table B-4 Issue resolution (continued)
Issue Cause Solution
Restart The browser reload does not
return to the login page when
you restart.
The Remote System
Controller is still starting up.
Wait a few minutes, and then
reload the page manually.
Browser does not reload
automatically.
The Remote System
Controller is still starting up.
Wait a few minutes, and then
reload the page manually.
Passwords You are unable to change the
password.
● You cannot use the last
24 passwords as your
new password.
● Password does not
meet the minimum
requirements.
Create a new password
following the guidelines in
Configure the password on
page 10.
Network Connectivity Cannot access the link loop
address to start configuring
the RSC for the first time.
The network does not
have a DHCP, and the
client computer running the
browser does not have a
route to the link loop network.
Manually add a route in your
client computer operating
system. IPv4 link-local
addresses are assigned from
address block 169.254. 0.0/16
(169.254. 0.0 through 169.254.
255.255). You need to add a
route or a subnet to be able to
access RSC addr with the
URL
https://rsc-%3cserial%3e.local
. It is an operating system task
in the machine where you
have started the browser.
RSC Power RSC is not powered in all host
states.
The BIOS settings are
configured to remove power
in certain states.
Maximum Power Savings:
This setting removes power
to the RSC when the host
is powered off. Therefore, HP
recommends that you disable
the setting when an RSC is
installed.
Energy/Performance BIOS
Control = BIOS Controls EPB:
On the ZCentral 4R, Z4 G4,
Z6 G4, and Z8 G4 workstation
platforms, power for the RSC
is directed from the front USB
ports. This setting can affect
the power that is normally
delivered to the front USB
ports. To ensure that the BIOS
maintains power to the RSC,
HP recommends that you
use the
BIOS Controls EPB
setting.
If you cannot resolve an issue, contact HP Support for further assistance. Be sure that you have the
Remote System Controller log files available. See Generating log file information on page 27.
Generating log file information
If you are not able to resolve an issue, you can generate log files to use when you contact support for
more assistance.
Generating log file information
27
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