HP Remote System Controller - Issue Resolution

Issue resolution
Use this information to resolve HP Remote System Controller issues.
Table B-4 Issue resolution
Issue Cause Solution
Login Invalid user name or
password
Wrong user name or
password
● Make sure that you use
admin (all lowercase)
as the user name, and
that you are typing
the correct password,
including capitalized
letters.
NOTE: If you forget the
password, you can reset
the Remote System
Controller to the factory
default settings and go
through initial setup
again.
Server could not be
contacted.
The certificate has changed. Refresh the login page.
Power state Unknown or inconsistent ● 10-pin cable is not
connected.
● State on while the
remote host is in
suspended mode.
● Reconnect the 10-pin
cable.
● Wake up the remote
host by moving the
mouse or pressing a key
on the keyboard.
Health status Status is critical. Hardware component failure
detected by remote host
hardware.
Check Logs menu for detailed
information.
Host information Host information is unknown. ● Remote host is not
supported.
● Remote host firmware is
not supported.
● See Supported features
on page 2 for more
information.
● Update the firmware for
the remote host.
NOTE: The Remote System
Controller must be up and
running when the remote host
starts to see the remote host
information.
Issue resolution 25