initiate a fast and accurate resolution, based on your product’s service level. Notifications may be
sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1-50 servers. Ideal for customers who can benefit from
proactive notification, but do not need proactive service delivery and integration with a
management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN
environments, plus selected non-HP servers that have a support obligation with HP. It is
integrated with HP Systems Insight Manager. A dedicated server is recommended to host both
HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available at: http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
http://www.software.hp.com.
Select Insight Remote Support from the menu on the right.
Related information
You can find the documents referenced in this guide from the Manuals page:
http://www.hp.com/support/LeftHandManuals
HP websites
For additional information, see the following HP websites:
• http://www.hp.com
• http://www.hp.com/go/storage
• http://www.hp.com/service_locator
• http://www.hp.com/support/manuals
• http://www.hp.com/support/downloads
• http://www.hp.com/storage/whitepapers
260 Support and other resources
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